APRIL 2022CONSTRUCTIONBUSINESSREVIEW.COM8Our clients and their projects are moving more rapidly than ever before, and in turn those of us supporting the construction industry are challenged to lead by developing faster, more efficient processes based on open communication and trust. As consulting partners, the range of our services and the way we provide them also has evolved. And while experience and expertise is important, you can't let it breed complacency. This evolution was at the forefront of Terracon's effort to better align ourselves with the needs of our clients. The product of this effort is based on 18 months of listening to both clients and employee-owners ­ their painpoints, perceptions and expectations.What resulted is a refreshed brand inviting clients to join us as explorers. The answer wasn't to overwhelm clients with a laundry list of services. What they really need from us is to listen, consult and offer innovative solutions. To better meet clients where they are in their project lifecycle, we simplified projects into four project phases ­ Site Selection, Design and Mitigate, Construction and Manage Assets. By recognizing each client journey is unique, we're able to ask better questions about our clients' needs, budgets, risk tolerance and meet their specific challenges according to their project phase."Breaking the project into key phases helps us have a better conversation with clients, to let them know all the ways we can help," said Tim Anderson, Terracon's western operating group manager. "It helps us to guide clients to the right solution."From the earliest days of site selection to asset management, the concept is designed to better connect clients to solutions.Some clients need help from the very outset of a construction project. Others might require assistance maintaining established facilities and assets. The goal in the project journey is to meet construction clients where they are with consistent, on-time deliverables and solid communication at every step along the way. The lifecycle journey is separated into four distinct phases, but like a well-designed roundabout, there is always room to merge from any direction.By Todd Engle, Communications Strategist, TerraconMOVING AT THE SPEED OF CONSTRUCTIONDELIVERING AN EXCELLENT CLIENT EXPERIENCEIN MYOPINIONTodd Engle
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