AUGUST 2021CONSTRUCTIONBUSINESSREVIEW.COM 19relocated during renovation without having to dismantle and reassemble them.For large-scale rollouts in different locations, FloorMax USA engages different installers at various locations and schedules tasks in a way that they are not overwhelmed with work in one area. It allows them to move from one facility to another within a given location and, at the same time, meet the timelines promised to clients. FloorMax USA has also developed proprietary software that helps categorize its installers best suited for a variety of projects, whether it's installing luxury vinyl tile (LVT), carpets, vinyl, ceramic, hardwoods, laminates, or natural stone. From understanding clients' concerns, coordinating field site measurements, communicating with the branch managers, handling and storing the materials to the final cleanup, FloorMax USA does it all without hassle. "We also bring in specialty testing firms to carry out moisture testing for floor leveling projects to ensure that the area is suitable for the products we install," shares Shukri Rahman, CEO of FloorMax USA. Over the years, FloorMax USA has developed an extensive database of certified installers. The company chooses the best installers through a meticulous selection process by reviewing their resumes, certifications, and pictures of previous work. The company also checks their references, learns about their crew capabilities and availability at various geographic locations to grade them, and selects only high-performing installers. In fact, the founders of FloorMax USA are installers themselves, who draw upon their hands-on experience and learnings to deliver solutions that exceed client expectations.Led by Rahman, who has created a contemporary business philosophy with steadfast dedication to flooring, the company has driven the success of numerous clients. One such success story is of a retailer who was in need of proper flooring that was weather-sensitive and could handle the extensive foot traffic. From repairing the moisture-laden sub-floor, choosing the right adhesives, protecting their products, and scheduling installation as per their convenience, FloorMax USA addressed all the concerns of the retailer and came up with the right remedy for their floor. Additionally, FloorMax USA provided them with third-party security services to address their safety concerns."90 percent of our work is repeat business from existing clients. What makes this possible is our ability to efficiently solve problems for clients, introduce them to new products on the market, prioritize safety and cleanliness, work as per schedules and meet the deadlines," notes Walker. The company intends to grow by 20 percent each passing year through acquisitions and by working with quality clients. FloorMax USA will continue to look for highly qualified, experienced personnel and deliver on the expectations of its customers successfully. Shukri Rahman
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