Construction Business Review

FACS Management Systems
Streamlining HVAC Services Management

FACS Management Systems, having provided over 30 years of industry software, offers seamless solutions for HVAC service management. Leveraging advanced technology and time-proven methods, it minimizes downtime, elevates industry standards and ensures its users prompt, effective service.

The company has developed a comprehensive and integrated suite of applications that covers every aspect of an HVAC service business, from dispatching and invoicing to inventory control and accounting.

“We have been providing solutions for a long time, almost since the introduction of computers in the HVAC industry. And we spun out from an HVAC distributorship. From the beginning, our solutions were targeted at this specific industry,” says Jim Hamilton, president of FACS Management Systems.

Established with a deliberate focus on addressing the distinctive requirements of HVAC contractors, the company’s enduring commitment has stood the test of time.

One of the biggest challenges for service businesses is the lack of an integrated system, which leads to fragmented and inaccurate information recorded in multiple systems, process bottlenecks and management inefficiencies.

FACS’ deep understanding of these pervasive issues enables it to offer flexible and tailored solutions that meet each client’s specific needs and preferences. Whether the client prefers a web-based subscription service ideal for small service businesses or in-house, Windows-based licensed software, FACS can deliver a robust, secure system that streamlines clients’ operations, improves efficiency and enhances customer satisfaction.

Seamlessly integrating accounting, inventory, payroll and reporting, the system optimizes core functions. Its mobile dispatch module enables field technicians to access and update information from the field in real time. This eliminates hours of paperwork, reduces erroneous entries and delays, and enables faster billing and payment collection.

Technicians can receive work orders on their devices, complete the service and record the details, and get the work order approved by the customer. Payment can be collected at the point of service, and all information is transmitted to the office and updated in the databases in real-time. A streamlined process, where invoices are promptly generated and paid, boosts cash flow and customer satisfaction.

Another notable feature is the sophisticated accounting system, which, with its extensive audit trails, was certified by one of the Big Eight accounting firms.

Fully integrated with the service management module, it ensures all data generated in the field is automatically transferred, so there is no need for manual entry or transfer. It ensures all financial data is accurate, consistent and compliant with accounting standards.

There is also an option for a complete document imaging system, which automatically archives all internal transactions, and attaches any source documents that are scanned. This provides an accurate record of invoices, receipts and reports that can be easily retrieved and shared. By using the FACS document imaging system, a large client cleared out a whole storage space stacked with paper records. These solutions help businesses save time and money while increasing productivity and improving profitability.

In keeping with the paperless office aspect of document imaging, the FACS system also has an extensive emailing capability. Every document a client sends externally – such as service receipts and invoices, A/R statements, and purchase orders - may be sent as an email.

We have been providing solutions for a long time, almost since the introduction of computers in the HVAC industry. And we spun out from an HVAC distributorship. From the beginning, our solutions were targeted at this specific industry


Each email address maintained in the system has designations for what type of documents it should receive.

In its unwavering commitment to delivering value, FACS constantly explores innovative avenues for improvement, including creating a subscription-based solution for a client’s office hardware. That provides a low-cost solution while eliminating clients having to place their proprietary data on a cloud server, thereby adding a layer of security.

FACS Management Systems is not just a software company but a trusted partner for HVAC businesses aspiring to thrive in their industry. At the core of its mission, it is driven by a deep passion for delivering top-tier software solutions that are backed by dedicated staff, each possessing a minimum of 20 years of experience in their respective fields. An entirely U.S.-based team provides comprehensive support to clients across all time zones, resolving their issues promptly.

Through its portfolio of flexible, integrated, and sophisticated solutions, the company empowers its clients to grow their business and deliver excellence.