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Hardware Resources
Effortless Living with Innovative Hardware Solutions
Benjamin Bainter, Director of Functional Hardware Management and Stephanie Lowe Mersky, Director of Decorative HardwareSince 1990, Hardware Resources’ commitment has been clear—to put customers at the center of everything they do. From product development to customer service, every aspect is geared to form true partnerships, where client satisfaction drives their success. Their mission statement—’Built around you’— underscores a customer-centric approach to designing, engineering and manufacturing products for the kitchen cabinet, bath and closet industries.
Whether designing adjustable soft-close hinges or sleek, modern pulls for high-end projects, Hardware Resources focuses on the finer details that truly matter to customers. Above all, their team believes in crafting solutions that not only meet hardware needs but enhance client projects and homeowners’ daily routines.
Hardware Resources prioritizes open communication and customer relationships to ensure mutual success. Their robust sales team, including internal and external representatives, along with a dedicated customer service team, provides comprehensive client support.
“We balance quality, functionality and affordability in every product. Staying attuned to our customers’ true desires, we implement meaningful innovations by carefully researching new features to ensure they deliver real value,” says Benjamin Bainter, Director of Functional Hardware Management.
This commitment to customer-centricity has fueled over three decades of growth and success. By aligning their achievements with clients, Hardware Resources has become the go-to source for smart, stylish and reliable hardware solutions, all in one place.
A Product Portfolio Built for Versatility
Hardware Resources offers a versatile range of products from kitchen cabinets to whole home solutions. Their extensive portfolio includes functional hardware, decorative hardware, organizers, and drawer boxes. HR Max, the company’s functional hardware brand, meets and exceeds ANSI/BHMA standards and is renowned for their durability and quality. The brand is backed by a lifetime warranty and supported by knowledgeable sales and customer service teams that instill in customers the confidence that the products they receive will perform as promised.
Hardware Resources also provides lighting solutions through their Task Lighting brand, which offers a broad array of products that integrate with smart-home technologies. This expansion adds a new dimension of functionality to their product offering, one that ties into full-home automation.
At the same time, Hardware Resources excels in delivering products quickly and efficiently. With multiple warehouses across the U.S., they ship 99 percent of orders on the same day and deliver them directly to customers, usually within one to three days. This speed and reliability gives them a competitive advantage in the fast-paced construction and design industries, where delays can be costly.
We balance quality, functionality and affordability in every product. Staying attuned to our customers’ true desires, we implement meaningful innovations by carefully researching new features to ensure they deliver real value
Responding to Industry Trends with Tailored Solutions
As the construction industry evolves, so do customer needs. Recognizing this, Hardware Resources keeps a close eye on the evolving demands of the home hardware market, particularly within the kitchen cabinet industry. Feedback from surveys, social media, trade shows and their dedicated sales teams all contribute to an impactful product development strategy.
One notable trend that they have paid attention to over the last decade is the growing demand for soft-close hinges and slides. Once considered luxury features, these have now become industry standards. To stay ahead of this trend, they introduced these features and enhanced them by incorporating adjustability, which allows customers to tailor the soft-close speed to suit their specific needs. This is particularly beneficial for homes with pets or children.
“We strive to stay ahead of trends in decorative hardware. Whether it’s offering a wide variety of finishes, styles or price points, our goal is to meet the needs of diverse customers, from million-dollar condo projects to affordable housing developments,” says Stephanie Lowe Mersky, Director of Decorative Hardware.
From a product development standpoint, Hardware Resources consistently pushes the boundaries. For instance, their synchronized slides for wider drawers address the common issue of racking, where wide drawers chatter or become difficult to open. They mitigate this problem by building synchronization directly into the slide mechanism, eliminating the need for additional bars or brackets. This saves time and money for installers and customers.
Another area of focus is creating solutions that fit the needs of the aging population. Addressing their requirements, Hardware Resources offers innovations like higher hand clearances for cabinet pulls, rollout drawers for easy access and soft-close mechanisms that ensure safety and convenience.
This combination of customer-first innovation and timely trend incorporation enables Hardware Resources to meet current demands while anticipating future needs.
Future-Focused with a One-Stop Solution
As Hardware Resources looks to the future, their mission to be a one-stop shop for customers persists. Whether clients need decorative hardware, functional hinges, organizers, or lighting, they ensure that all needs can be met with ease. This holistic approach reduces the complexity of working with multiple suppliers, saving customers time and money.
With a forward-thinking mindset and a commitment to innovation, quality and customer satisfaction, Hardware Resources sets a high bar in the kitchen and bath hardware industry. Built on a legacy of listening and evolving, they continue to lead the way— one kitchen, one cabinet, one thoughtful solution at a time.
