SoftLite Windows and Doors
Windows That Frame Perfection, Efficiency, and Durability

When ENERGY STAR guidelines changed in 2023 with ENERGY STAR 7.0, many companies scrambled to comply. SoftLite, however, was already ahead of the curve. Thanks to its proactive approach, few engineering changes were needed to meet the new standards. This leadership in energy efficiency is a key reason dealers and homeowners trust SoftLite as the gold standard in replacement windows.

“We’ve partnered with our glass suppliers to ensure we test the appropriate glass for each climate zone to guarantee the correct ENERGY STAR ratings needed by our dealers,” says Hobbs.

A Process Built on Precision

SoftLite’s manufacturing process ensures that every window meets the highest standards. With 99.5% of its business operating on a dealer-direct model, the company follows a streamlined approach — products move directly from the manufacturer to the business and then to the consumer. Dealers rely on SoftLite for a consistent, efficient process that delivers exceptional windows on time.

The process begins when a customer submits an order, which is entered into the company’s system. The system provides a “promise date” indicating the expected delivery timeframe. SoftLite adheres to a strict on-time delivery metric known as on-time delivery in full (OTDIF), with a target above 95%. In 2024, the company achieved an impressive 96.7% OTDIF, demonstrating its commitment to reliability. This consistency allows dealers to confidently inform customers about project start dates, knowing SoftLite’s products will arrive as expected.

A key factor in SoftLite’s durable windows is its welding process. During manufacturing, the frame and sash are welded together on specialized machinery, allowing the material to cool and strengthen over time. This ensures that the strongest part of the window — the welds — are built to last.

Ensuring Reliability and Quality

SoftLite’s ability to offer customized solutions at scale stems from its state-of-the-art manufacturing equipment. On its premium production line — stretching the length of a football field—automation plays a key role. From the moment raw materials enter the facility to final assembly, the process is designed to minimize manual handling and reduce the risk of human error.

Welders, cleaners, and other critical equipment undergo regular maintenance, with an external team conducting monthly inspections. Consistent maintenance and ongoing training ensure that equipment remains properly calibrated, and that assembly meets strict quality standards. Continuous oversight at every stage of production helps deliver products that not only meet but often exceed customer expectations, as noted by homeowners who report outcomes surpassing initial dealer assurances. Additionally, an internal maintenance team performs weekly checks to ensure all machinery operates within precise tolerances. Quality assurance is prioritized at every stage to ensure each window meets or exceeds expectations.

A Team That Feels Like Family

SoftLite’s commitment to quality isn’t just about processes and technology — it’s about people. The company fosters a family-oriented work environment where employees are valued as team members. Many have been with the company for decades, bringing expertise to every step of the manufacturing process. Dealers and homeowners alike recognize the difference.

One SoftLite dealer in Cincinnati exclusively offers the Elements window — as a premium triple-pane product with a Super Spacer. Their philosophy is simple: provide the best window at a fair price. Homeowners often express amazement that the final product outperforms even the most impressive demonstrations. This real-world validation speaks volumes about SoftLite’s craftsmanship and engineering.

Taking Excellence Coast to Coast

In April 2024, SoftLite was acquired by Cornerstone Building Brands, a major player in the North American window industry. This acquisition opens new doors for the company, particularly in product expansion and market reach. One key focus moving forward is color customization. While SoftLite already offers painted exteriors and PVC-coated bonds, it anticipates growing demand for exterior laminate colors, which provide enhanced durability and extended warranty benefits.

Looking ahead to 2025 and beyond, expansion past the Rockies is also on the agenda. SoftLite has long dominated the market east of the Rockies, and its next stage of growth involves capturing a larger customer base on the West Coast.

SoftLite’s story is one of commitment to quality, energy efficiency, and innovation. For nearly a century, it has set the standard for premium vinyl replacement windows, serving the needs of both homeowners and dealers. With its dedication to superior craftsmanship, cutting-edge technology, and sustainability, SoftLite is poised to remain an industry leader for years to come.